FAQ
General
Do I need a doctor's referral to make an appointment?
If you are a privately paying patient you do not need a referral. A referral is required if you are seeking help under the Workers Compensation system, Department of Veterans Affairs, enhanced primary care (Medicare) systems or 3rd party motor accidents system (CTP). You may qualify for physiotherapy with Medicare assistance under the enhanced primary care program. Your G.P. can assess you to determine if this is appropriate. More information is available at www.servicesaustralia.gov.au.
How long are appointments?
Initial consultations are between 40-60 minutes long, with follow up appointments being from 20-30 minutes long. In this time we emphasise direct contact with the therapist. The overall time may vary depending on the complexity or nature of your problem, and possible use of exercise equipment.
How can I pay?
We accept cash, eftpos as well as MasterCard and Visa credit card payments. We have HICAPS which allows for direct claiming of rebates from most health funds. Please remember to bring your private health benefits card to your appointment. This will allow us to process your health fund rebate leaving only the gap to be paid at the time of consultation.
What do I need to bring?
Your referral (if you have one), X-rays, scans and reports you may have relating to the injury.
Is bulk billing available?
We are a mixed billing practice. Mixed billing means that we will privately charge patients an appointment fee of $80 that must be paid in full. We will submit a Medicare claim on the behalf of the patient and instantly thereafter Medicare will rebate the amount of $63.40 via bank transfer to the bank account registered with Medicare. Your out-of-pocket amount for an EPC session will therefore be $16.60 ($80.00 consultation fee - $63.40 Medicare rebate = $16.60).
Women's Health & Pelvic Floor Physiotherapy
Do I need a referral for pelvic floor or women's health physiotherapy?
No referral is needed if you're paying privately. If you'd like to claim a Medicare rebate under an Enhanced Primary Care (EPC) plan, your GP will need to assess your eligibility first.
How much does a women's health or pelvic floor appointment cost?
Women's health and pelvic floor consultations are $170 for an initial appointment (up to 60 minutes) and $130 for follow-up appointments (30-45 minutes), reflecting the additional time and specialised training these assessments involve. If you have a valid Medicare EPC referral, we'll submit the claim on your behalf and Medicare will rebate $63.40 directly to your bank account, bringing your out-of-pocket cost to $106.60 for an initial consult and $66.60 for follow-ups.
What happens in a first pelvic health appointment?
Your first session is a conversation before anything else — our women's health physiotherapist, who has completed postgraduate training in pelvic health, will discuss your symptoms, history, and goals. An internal pelvic floor assessment may be recommended depending on your condition, but it's never required, and we'll always explain what's involved and get your consent before any hands-on assessment. A diagnostic ultrasound can be used instead if you'd prefer not to have an internal examination.
Can I see a physiotherapist during pregnancy?
Yes, at any stage. Many clients start in the first trimester for general strengthening and education, and continue through to birth preparation and postnatal recovery.
When can I see a physio after having a baby?
Postnatal check-ins can begin as early as your first few weeks home, and are especially recommended around the 6-week mark alongside your GP or obstetrician review. Earlier is fine too if you're experiencing pain, heaviness, or incontinence.
Can I bring my baby to my appointment?
Yes — prams are welcome in the clinic, and we're happy to work around feeding or settling your baby during your session.
Are women's health and pelvic floor appointments private and confidential?
Yes. Consultations take place one-on-one in a private treatment room. No curtained rooms are used.